ST ITverse Private Limited ("ST ITverse", "we", "our", or "us") values your privacy and is committed to protecting the personal data of users, customers, and partners who access our website, platform, APIs, and smart messaging services. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you use our services.
ST ITverse operates as a smart messaging and cloud communication platform, providing services such as SMS, WhatsApp, RCS, Voicebot, Email, Truecaller, chatbot development, integrations, campaign management, DLT management, and lead generation.
Information We Collect
a. Business & Account Information- Company name, contact person name, email address, phone number
- Billing details and business identification documents
- Login credentials and account preferences
- Sender IDs, message templates, and campaign details
- Delivery reports, logs, timestamps, and interaction data
- API usage statistics and system activity logs
- Mobile numbers, email addresses, or identifiers uploaded by customers
- Consent and opt-in related information (where applicable)
ST ITverse acts as a Data Processor for recipient data, while customers remain the Data Controller.
How We Use Information
We use collected data to:
- Provide, operate, and improve our messaging services
- Deliver SMS, WhatsApp, RCS, Email, Voice, and chatbot communications
- Ensure regulatory compliance (TRAI, DLT, and platform policies)
- Provide customer support and technical assistance
- Monitor system performance, security, and fraud prevention
- Generate analytics and usage insights
Regulatory & Platform Compliance
To comply with telecom and messaging regulations:
- We may store delivery logs and template data as required by law
- DLT-related data is processed strictly for compliance purposes
- Messaging content may be reviewed automatically to prevent misuse
ST ITverse does not modify or market end-recipient data.
Data Sharing & Disclosure
We may share information only with:
- Telecom operators and messaging partners for message delivery
- Platform partners such as WhatsApp (Meta), Truecaller, or RCS providers
- Legal or regulatory authorities when required by law
- Authorized service providers under strict confidentiality obligations
We do not sell, rent, or trade personal data.
Data Storage & Security
We implement appropriate technical and organizational security measures, including:
- Secure servers and controlled access
- Encryption where applicable
- Regular monitoring and system audits
While we strive to protect data, no system can guarantee absolute security.
Data Retention
- Account and usage data is retained as long as required for service delivery and compliance
- Messaging logs may be stored for regulatory or audit purposes
- Data may be deleted or anonymized upon account closure, subject to legal requirements
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic and performance
- Enable essential website functionality
You may control cookie preferences through your browser settings.
User Responsibilities
Customers using ST ITverse services confirm that:
- They have lawful consent to upload and process recipient data
- They comply with applicable data protection and consumer laws
- They are responsible for message content and recipient consent
ST ITverse is not responsible for customer misuse of personal data.
Third-Party Links & Services
Our website or platform may contain links to third-party services. ST ITverse is not responsible for the privacy practices of such external platforms.
Children’s Privacy
Our services are intended for business use only and not directed toward individuals under the age of 18. We do not knowingly collect children’s personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, and continued use of our services indicates acceptance of the revised policy.
